Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Win back team and back office messed up my phone plan
Fido Winback team reached out to me 3 weeks ago to sell a phone plan. I accepted the plan but when they sent me the confirmation email, EVERYTHING was wrong. i wanted a new iphone 12 pro max, but they send me a pre-certificated iphone 13. also the pr...
Fido Referral benefit not credited
I was referred by my friend and I am new to canada and I (referee) did not transfer existing number from any provider but bought a new connection from FIDO on 1st May, however I later changed the phone number using fido online service. Upon complaini...
False offer
I received an offer today for a two dollar per month phone with a 20 GB per month plan for $45. When I try to accept the offer within four hours of receiving the offer I was told that is no longer available.
Disappointed with Fido
I have been a Fido customer for 15+ years and have always had very good customer service- until now. I ordered an iphone 11 on August 26th and received an email saying that I would be notified when the device shipped. I was never notified or contacte...
US roaming charges inside Canada
Hi, this is my first post in the board and unfortunately it is seeking support for an account only (or less than a month old). I was visiting the Niagara Falls (Canada side) and somewhere in the north of the city between Aero cars and the Butterfly ...
