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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Terrible service
I was a new Fido customer for all of 2 weeks. I used the setup assistant (60$) to switch providers and buy a new phone. I did this to make sure everything went smoothly, including keeping my phone number - big woops. Fido misspelled my address so Pu...
The Best Customer Care in the world
had to factory reset my phone and after installing my apps, i noticed the fido yellow icon on my phone without any app being installed Clicking the icon took me to fido login web page then asked if I wanted to leave Firefox and then on to what looked...
Resolved! FIDO PROTECTION IS A SCAM
Do not waste your money on Fido protection/Brightstar. I had been paying $13 + GST for a year. My phone was broken two days ago. so I took out my sim card and put it on my backup phone to call Fido protection customer service to submit a repair reque...
Resolved! Backorder Information
Hello, I ordered a Galaxy S20+ a week ago, and didn't receive any information about my device order until today, when I was notified that it was on back-order. There was no information provided about the status of the order, however, and it seemed to...
Resolved! TFA forced upon me, SMS verification not working
Two factor or multifactor verification (whatever you want to call it) was recently forced upon me. There's no way to opt-out. If choose to disable I can't access my account.Only email verification works. I tried different SMS numbers including VOIP. ...
