General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Poor customer service

I have been very patient with FIDO but I am finding it very difficult to continue trusting Fido team.I was promised $25 statement credit on August 1 and did not see that on my August invoice. I contacted Fido to find out that the credit woulf show up...

Resolved! Fido Winback Team is scamming customers,

Fido Winback team has scammed me , more than fifty times they called me since last year and made me join Fido again, then started sending emails of huge amounts in bills . Thye did not provide me DATA as promised, International call minutes as p...

Resolved! My 5 extra hours of data don’t show

Why do my 5 extra hours of data do not show on my FIDO app? I am on Fido pulse 4GB plan. Also I have the latest version of app. Can someone please help?

Extremely Frustrated with Ordering a New Phone and Order Cancellations

Bear with me, as this is going to be a long post.Writing this as I have been waiting for more than 1hr30min to speak with a Fido customer rep that can actually solve my problem. TLDR: Ordered phone (hardware upgrade) as part of Black Friday promotion...