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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23658 Views
  • 0 replies
  • 8 likes

What a terrible company to deal with

When it comes to trying to get a refund from Fido it's like you're asking them to move mountains for you. I have been waiting for 6 months for my refund and I am constantly being told "the cheque is in the mail" type garbage. Managers have no clue wh...

omart123 by I'm a participant level 1
  • 405 Views
  • 1 replies
  • 0 likes

Frustrated with Ordering a New Phone

I was happy when there was a very nice promotion of phone back on July 2022. My ordered went through no problem but its just taking forever to get fulfilled. I called fido and chatted with several reps many time and they acknowledged that they receiv...

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Clyd3 by I'm a participant level 2
  • 513 Views
  • 1 replies
  • 0 likes