General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Wifi Calling

I used to have WiFi calling on my iPhone 12, but it has failed since last January.We're processing your Wi-Fi calling registration. You'll get a text when it's done. But the message never came.I called Fido Support, but it seemed they couldn't help. ...

Resolved! FIDO Winback team never called despite case escalation

I received an exclusive promo code in my mailbox i.e., a physical flyer with my name and address on it, and since my first call with FIDO around mid-March, and after I got my SIM card a week after, and to this day after 5-6 more calls, my promo code ...