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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Referral Program - Not given for the Referrer
I referred a friend a few months ago and it was successfully granted on June 15, 2023. My friend already got her referral credit last and it was reflected in her billing statement. However, to my surprise, mine was still missing for some reason. I al...
500$ that was for my fido Mastercard
I been calling since June 1st I accidentally put it on my fido phone bill instead of my fido credit card I called and called and still won't return my money but your taking it for my phone bill after I've asked for the money too be returned to my...
Resolved! How can I freeze my account for a while?
Hi! My name is Jiwoo Kim and I just got back to Korea.I didn't have anytime to freeze my phone number.How can I freeze it on abroad?
Waiting for 2 Weeks for Winback Team to Call Me
How can I speed this up? This is a crazy system.It has to be made more efficient somehow.Why can't I call them? Why can't I email them?Something has to be done....Thanks
Still waiting for a response from Refer a friend escalation team
I got refered to Fido by a friend and then I end up refering a friend to Fido. Both my refer-a-friend cases have been pending. 5 times with the customer care over chat and all they do is to fill a form and it'll be escalated but no resolution yet. An...
