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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No mobile connection from yesterday evening
I'd like to ask if there's any problem with mobile connection. I don't have one from yesterday evening.
Complaint
It’s really frustrating and ridiculous how Fido customer agents behaves. Few months ago I called in for temporary cancellation of my services for two months on phone. Yet, I was charged for those 2 months. And I called Fido agent again to ask why hav...
Unrequested verification code from 3993
Hi, I just woke up and saw that I received a verification code yesterday at 22:50, when I was already sleeping, from 3993. The code is 7 digits long. Where can I check if there has been some unauthorized activity on my account? Can this code be just ...
Overcharged 600$+ for 2 months
I switched my initial Fido phone plan late November 2022. My initial plan included an additional 5$ for 1500 Long Distance calling. When I chatted with a speciliast online to make the switch to a new promotion, I requested to keep all the additions t...
Overcharged
I was out of the country in December and used roaming for 3 days. An extra $45 was on my January bill. I paid it happily. I get an email saying my February bill is ready and behold another charge of $45 for roaming fees were on it. I never went anywh...
