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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23688 Views
  • 0 replies
  • 8 likes

Resolved! Add a line - BYOP

Hi all,Newbie here, just a question regarding adding a line as an existing customer.I have Fido home internet for about 3 years now. When I log in the fido website, I see an offer like $34 for 30GB and a bonus 10GB with promo code plus10 (BYOP). When...

Shibe by I'm a participant level 2
  • 919 Views
  • 4 replies
  • 0 likes

final bill

I cancelled my Fido account on 26th November. But I got a bill for November 23 - December 22, which is usually my billing cycle but i cancelled the account after 3 days. I understand that I'll get a final bill in the next billing cycle but do I have ...

aryansood295 by I'm a participant level 2
  • 533 Views
  • 3 replies
  • 0 likes

Resolved! Credit limit

 i recently purchased phone with fido but had some issues so returned. Now online when i try to select any phone for purchase it shows me this. But it was not like this before. What does this mean?

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Rogers4545 by I'm a participant level 1
  • 419 Views
  • 1 replies
  • 0 likes

Did you missed or dropped your call from Winback Team???

Wondering how many of you got to this post looking for a contact info as to reach out the Fido Winback Team??? I recieved a call from the team after 4-5 attempts were able to take the call but then call got dropped and since 3 weeks trying to reach t...

shabeebrizvi by I'm a contributor level 2
  • 11130 Views
  • 26 replies
  • 0 likes

No Credit Received CYBER MONDAY 2023

I signed up for the Cyber Monday deal Nov 28, 2023... I haven't received my ESims in the mail yet.. and I've been charged for the upcoming month already... I understand the paying a month ahead situation, but my bill is showing at 45 - 5 (for automat...

Dabz by I'm a participant level 1
  • 492 Views
  • 3 replies
  • 0 likes