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Why the recent increase in monthly base charge?

bowal
I'm a participant level 1
I'm a participant level 1

It is a sign of Fido's disregard of customers that we have to post concerns on a public forum.  Why can't Fido take some of its revenue to hire someone to deal with customers?

 

My concern: how did my monthly rate go from $39 to $48 only a few months after I signed up?  Shame on you Fido.

 

Bait and switch?

1 REPLY 1

FidoAllan
Moderator
Moderator

Hey! It is quite easy to speak to customer service and we have multiple channels available that can be found here

If you have any questions about your bill, please contact us and we'll be happy to look into this with you!