Hello Michaelfelgner,
Welcome to the community!
Sorry to hear of your sitution. You should note, though, this forum is community-driven and not intended as a venue for customer services so we would not have access to customers' accounts. Unfortunately, we would not know what was previously discussed.
That said, you should also note there is a fee to process the transfer of responsibility (ToR) (see here).
@michaelfelgner wrote:
... instead of me getting my rate as discussed 50GIG for $34.99 and no $60 charge because it was done online....
As mentioned, we would not know what you had intended or discussed. However, you should also note that the set-up fees are generally only waived if services are added by ourselves on Fido.ca. If you discussed a particular rate with someone, that service would have been added with customer service assistance and usually incurs the set-up fee. Though, they may have offered to waive the fee for you.
Were both lines transferred? Is that other phone fee for your wife's line?
I understand you have already attempted to contact them. However, if you wish to discuss the matter you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
