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Repaired phone is still broken

Piemanthe3rd
I'm a Participant Level 1
I'm a Participant Level 1

So my Samsung Galaxy a51 started freezing and resetting constantly. I sent it in, it took nearly a month to get back. Finally got it today and it is still broken the exact same way

What do I do? Send it to he fixed again? Wait another month to get a phone back with the same issue? And what if the warranty runs out while going through this never ending process? 

1 REPLY 1

FidoJonathan
Moderator
Moderator

Hey there! Welcome to the Community. We're truly sorry to read about your phone and can only imagine how inconveninent this must be for you. This is definitely not the kind of experience that we wish to offer you. I would highly recommend that you reach out to us through one of our support channels and we'll be able to take a better a look at what can be done to fix this as quickly as possible.