I ordered an upgrade a few days ago and was told I would get an email within 24 hours with the order confirmation. That has not happened yet. This is quite frustrating. I have tried to talk to a representative for hours now and gotten nothing.
Sorry to hear you haven't receive your order confirmation yet.
Please contact us so we can look into this together: https://www.fido.ca/consumer/contact-us
We can send you a PM here on the Community should you prefer.