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Not receiving verification texts

Christian2021
I'm a Participant Level 2
I'm a Participant Level 2

ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and was assured that the issue is a common one with ports and normally resolves itself in 24-72 hours. I am already beginning to regret moving to Fido.

1 REPLY 1

FidoStephane
Moderator
Moderator

Good morning @Christian2021

 

For this type of issue, we'll require access to your account. 

 

Please contact us using one of the following methods outlined here: https://www.fido.ca/consumer/contact-us 

 

Alternatively, you can send us a PM here directly on the Community should you prefer.