Hey @Redboy2020, Alex here!
If you have a new SIM card, you can update it in your online account on our website.
Otherwise, if you're looking to activate a new line, you can either do it on Fido.ca, by contacting our customer service or directly in one of our stores!
Hello @adesh,
If you are looking to update your SIM card see here, if you are activating a new line the SIM card should already be activated if for whatever reason it is not then you can call customer service directly and will be able to assist you.
Hey there @Bansalraghav605
Welcome to the Community 
If you're looking to swap your old SIM card with a new one, you'll find all the steps in the solution of this thread.
Hope this helps!
Hey @sreza22
When adding a second line to your account, you'll receive a brand new, already active SIM card!
You won't need to activate it manually.
Hope this clarifies!
Hey @Gohopalong1,
Welcome to the Community
What happens when you try to activate it? Is there an error message on your side and if yes, what's the error?
I would suggest clearing the cache and cookies of your browser or try a different browser to see if that helps.
Keeps us posted!
Hey @Baljitkaur
SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.
To do it on Fido.ca, sign-in to your account. You'll first be redirected to your Account's Overview. From there, click on Show all lines (if you have multiple lines) > Select your phone number from the list > Click on View Usage & Manage > Scroll down to Quick Actions > Click the link Update SIM Card.
Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.
Hope this helps! 😀
***Updated on June 24th 2021***
