Fido "Refer-a-Friend" program = Nightmare

[Seita]

The "refer-a-friend" discount was a total nightmare! It was difficult to follow the steps, and even after I double-checked everything, my referral still got rejected.

To Fido:

If you're going to offer a referral program, it should be easy to understand and use. Don't advertise discounts that are impossible to get! Don't waste customers' time and get their hopes up with a program that's impossible to benefit from!

[FidoVan]

Hey there @Seita and welcome to the Community!

We're sorry to read about your experience and thank you for your feedback. Can you provide a bit more details about what needs to be improved exactly?

In the meantime, you can visit the links below if you need more information:

FAQs - https://www.fido.ca/support/mobility/refer-a-friend-program

Registration portal - https://fido.sparkrefer.com/