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Closing an account

almillerca
I'm a participant level 1
I'm a participant level 1

On August 20, 2023, I switched from Fido to Rogers (home internet). Fido continues to issue bills for September and October. I haven't used Fido since August. Why am I receiving bills from Fido? I took the router to the Fido store a long time ago and they told me that your account is closed. What else do I need to do to get Fido to close my account???
I will go to court and demand compensation for the moral damage caused to me!

1 REPLY 1

FidoAnthony
Moderator
Moderator

Hey @almillerca 

 

That's not what we want to hear. Please feel free to contact us so we can take a look at your account. You can reach us out on our social media pages here.

 

We would love to go over the situation with you. :grinning_face: