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Cancelled my number, didn't get refund

madhanrajrm
I'm a Participant Level 1
I'm a Participant Level 1

I have cancelled my fido # and returned back to home country last Jan end, By February during my billing cycle i got  an negative balance which i thought it would be refunded back to original mode of payment but it is not yet reflected still. 

 

I need to talk to some sort of email support so that i can sort this payment details out. 

 

if in case you guys need my mobile # here it is ***-***-****

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Madhanrajrm,

 

  Welcome to the Community!

 

  Generally, refunds for negative balances are issued by cheque and sent to the address on file. If you wanted to have the amount refunded to the original payment method, you would have had to request the amount refunded in that manner. 

 

  Unfortunately, Fido does not offer customer services via email. You would need to contact customer service. They do have a number which can be dialled from abroad (see here). I understand calling from abroad might not be convenient. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers