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Called 4 times - No response - Now I give up

Adammmmmm
I'm a Participant Level 2
I'm a Participant Level 2

I accepted an offer from the Fido win-back team in Sep but never actually received the Sim card till now. So I tried to call Fido for the status. Unfortunately, it seems like the win-back team is completely separated from the Fido customer service team and they do not even have a direct phone number to communicate; only through forms. I called them 4 times and every single time I got a beautiful promise: Hi sir, I have already submitted a form for you. I am pretty sure someone would call you within the next 72 business hours. However, I never received any callback from the win-back team. Today is the fourth time I called and still nothing. Very disappointed. 

3 REPLIES 3

FidoPhilippe
Moderator
Moderator

Hey @Adammmmmm! Philippe here. I hope you're doing well. Smiley

 

I'm sad to read about your troubles in reaching our Winback team. I can totally understand your frustration!

 

If you still haven't heard back since your last post, we'll be happy to help you with that via community PM. Just let us know.



Adammmmmm
I'm a Participant Level 2
I'm a Participant Level 2

Hi, I still have not heard back from anyone.

Hey @Adammmmmm Smiley

We'll get in touch with you via PM so we can look into this further.
Talk soon!