Fido Home Internet
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Disgusted by the customer service

My home internet stopped working at about 8pm today. Tried resetting the modem and replugging several times. I have been on hold for over 2 hours on the phone. Using my phone data to try to get live agent on chat now but I have to wait there too.  Th...

Wizk by I'm a participant level 1
  • 683 Views
  • 1 replies
  • 0 likes

Resolved! Dead Zone

I live in a condo (North of Scarborough).  My modem is in my Sunroom.  I only got internet service around my Sunroom area.  When I am going to a room further away from the modem, I cannot get any internet service.  I got an extender, it only works fo...

minipearl by I'm a participant level 1
  • 939 Views
  • 2 replies
  • 0 likes

Resolved! No internet service

No Internet service since morning.  Called the customer service, was asked to rest today when I told them I am working from home for a hospital and the downtime is affecting me.  They (the technical team) do not know what is the problem and would tak...

mrraffu by I'm a contributor level 1
  • 1255 Views
  • 2 replies
  • 0 likes

Problem with Auto-Payment Registration

I have tried for at least four times for the last four months to set up auto-payment on a new home internet account, but it's not working. I had auto-payment with the previous account, but that account had to be closed due to technical problems. Can ...

mrbizz by I'm a participant level 2
  • 1350 Views
  • 4 replies
  • 0 likes

Resolved! 5 GHz WiFi stops working frequently

I am using the Fido internet service with its Hitron modem.  The 2.4GHz connection is working perfectly everyday ... but the 5GHz WiFi is disappearing almost everyday.     1. Distance is not an issue here as I tested it with multiple devices (phone, ...

banli123 by I'm a participant level 1
  • 16704 Views
  • 11 replies
  • 1 likes