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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
Resolved! Thread for reporting SMS spam
Hello, I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...
Problem with Fido charges
Virtual assistance sucks...not helpful. I waited for call back but never got it.
Stop making everything AI
The fact that you can't actually speak to a customer service rep anymore without jumping through a million AI hoops is insane. The live chat doesn't help and it never lets you connect to a real person. No matter which option you pick it says "live ch...
Impossible to get help or service from Fido
I moved from in 2021 20 blocks south of my previous apartment & my service has been terrible ever since. My neighbourhood is like a reception black hole. I often have to repeatedly hang up and call people back because we can’t hear each other. I ...
Resolved! Horrible customer service
Wasted 3 hours of my day trying to get billing issues sorted out. Put on hold for hours. At the end, my problem remains unresolved. HORRIBLE CUSTOMER SERVICE
30 days roaming for u.s. and Mexico for $20
Is it possible to get a one time offer for 30 days of u.s. and Mexico roaming on my phone for $20?
