Community Feedback Zone

Resolved! Thread for reporting SMS spam

Hello, I have been forwarding my spam email-to-SMS to @FidoStephen via PMs to help improve the spam filter for sms.fido.ca Recently, another community member also posted a similar spam SMS they received. Perhaps a thread dedicated to collecti...

Sky High to Rock Bottom

I joined Fido back when the first iPhone came to Canada and it was always such a great service. Over the last few years though their services are tanking. Still no Apple Watch support. No 5G on my 16 Pro Max. No Fido XTRA (which I often used for free...

Impossible to get help or service from Fido

I moved from in 2021 20 blocks south of my previous apartment & my service has been terrible ever since. My neighbourhood is like a reception black hole. I often have to repeatedly hang up and call people back because we can’t hear each other. I ...

Resolved! Horrible customer service

Wasted 3 hours of my day trying to get billing issues sorted out. Put on hold for hours. At the end, my problem remains unresolved. HORRIBLE CUSTOMER SERVICE