Fido

Kulbeer

I have been a mobile customer with Fido since ~10 months and I suddenly see a random hard inquiry by Fido on my Credit file (Aug 2022). This is very weird, I didn't enrolled for any new service recently, this has resulted a drop in my credit score. C...

Kulbeer

Raise a complaint on https://www.ccts-cprst.ca/en/For me, after raising complaint, I got a very quick response and within a week, Fido wrote a letter to TransUnion to remove the hard inquiry (cc : me)

Kulbeer

As I said I have already gone through multiple follow ups and explaining same issue many times over call and live chat but no resolution, i would prefer a callback instead of me doing other round of follow up.

Kulbeer

I raised a complaint with CCTS against Fido and Fido has to reply/resolve this issue within 15 days.

Kulbeer

Even after multiple follow ups, I didn't get any resolution and ultimately raised a complaint with ccts, hopefully it would be acted upon now on priority.

Kulbeer

I didn't enrolled/modified any of the services in last 8 months, still there was a hard check on my credit file which is totally unacceptable.

Fido

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