Hi, I would like to cancel my Home Internet, please let me know the procedure. I am aware that I had to drop off the modem and the accessories that came with it, is there anything else i need to know? Regards,
I am not sure whether I am leaving feedback in the correct place. Recently, I had an internet connectivity/speed issue. Contacted the Fido Internet Technical services line and was the representative was very helpful and helped me troubleshoot the i...
No Internet service since morning. Called the customer service, was asked to rest today when I told them I am working from home for a hospital and the downtime is affecting me. They (the technical team) do not know what is the problem and would tak...
Hi, I had to replace a modem yesterday as per advice of the technical personnel as I had issues with internet connectivity with the old one. The old was Hitron Coda 4582u and never had any problem except slow connection speeds once in a while and res...
Hi Anthony, Thanks for reaching out, the internet was down and was unable to answer your reply. The internet was back after the tech visited and fixed some issues.
Hello Nick, Thanks and appreciate your prompt reply. Neither I heard back from technician, nor I have called Fido Technical support, as most of the times we have to wait to speak to a real person, which is sometimes not possible during workhours. O...
Hi, yes there is an app - which fido may not be aware of. Whatever is the reason, we could use the app to manage the modem. It probably may have locked by service provider in our case.
Hi Nick, While we appreciate your support in this regard in letting us provide feedback after testing the firmware update, it also locks other useful options and user changes. For e.g, I do not know how many people knows that there is an Android App ...
