Voice over LTE / IOS 11 (VoLTE)

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I'm Experienced Level 2
I'm Experienced Level 2

Voice over LTE / IOS 11 (VoLTE)

I have been having an issue with my Iphone 6s all day with my iphone switching to 3g when making a phone call. Voice and Data for LTE are enabled and previously it would stay on LTE when i made a call. 

I have done a network reset, also restored my iphone to new and set up as new and the issue persist. I even tried moving locations but the same problem is occurring!

 

Is anyone else experiencing this as well

 

Thanks 

 

 

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Re: Voice over LTE / IOS 11

Hey everyone,

 

Just wanted to keep you in the loop, the service has now been restored to all affected users Smiley

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I'm a Participant Level 1 dbui
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Re: Voice over LTE / IOS 11 (VoLTE)

Hi,

 

I am leaving in Quebec and still having the issues on both my phone’s ip6 and my wife phone’s ip8. We did update the the os to 11.0.3

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Re: Voice over LTE / IOS 11 (VoLTE)

Hey @dbui

 

Thank you for sharing these updates. We're still waiting on updates for this.

 

As soon as we have more information we'll keep everyone posted here. 

 

 



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I'm a Participant Level 1 joboc
I'm a Participant Level 1

Re: Voice over LTE / IOS 11

This is still  not resolved and becoming ridiculous.  Over three weeks now.  Voice of LTE is not working, and there has been a corresponding degredation in signal strength since carrier setting 29, 29.5 with iOS 11.03

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I'm Experienced Level 2
I'm Experienced Level 2

Re: Voice over LTE / IOS 11

@joboc

 

 

See my post below! 

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I'm Experienced Level 2
I'm Experienced Level 2

Re: Voice over LTE / IOS 11

I just called into Fido and they say the case in open and being worked on. I then asked to speak to technical support which at the higher end is done by Rogers level 1 tech agent and then they put me through to a level 2 tech agent! 

 

They stated that they have been able to fix the issue for some customers in the West Coast and they are actively trying to resolve it for all FIDO customers ASAP!

 

I have also been getting e-mail notifications about the case so I know its being looked at!

 

Cheers! Happy 

 

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Solution

Re: Voice over LTE / IOS 11

Hey everyone,

 

Just wanted to keep you in the loop, the service has now been restored to all affected users Smiley



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I'm Experienced Level 2
I'm Experienced Level 2

Re: Voice over LTE / IOS 11

Thank you @FidoClaudia however after speak with both level 1 and level 2 tech reps from Fido and Rogers not all customers automatically get the volte service back however the below instructions will fix it! 
 
 
 
 
 
VOLTE Fix for Fido iPhone Customers!

For any Fido customers that are still experiencing the issue where VOLTE is not working

 

1. Call into Fido from a different phone other than your cell.

2, Make sure your cell phone is turned off! 

3. Have Tech support do a switch reset on your line.

4. Then power on the phone and VOLTE time! Smiley Very Happy

 

If this doesn't work please send me a P.M. as i have one other workaround! 

 

Cheers and Enjoy! 

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