Billing Problem about downtime insurance

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I'm a Participant Level 1 yuxinchen
I'm a Participant Level 1

Billing Problem about downtime insurance

hi, I missunderstand my fido billing. in April, I have already do the service that downtime insurance.stop the service but guarantees the number. for for month. and I already pay four month billing on the phone in April. but I find out I still receive the bill now. so I don't know why 

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Community Specialist
Community Specialist

Re: Billing Problem about downtime insurance

Hey there @yuxinchen

 

I believe you are referring to temporary suspension. Let's go over your invoice together to see what's going on. I'll send you a PM now. Please check your Community inbox Smiley



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