Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.
Solved! Go to Solution.
10-04-2017 10:49 PM
Hi, I cannot view my billing details.
It says “For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.”
I tried setting up a new account with my email address, but it did not work.
Can you please delete my account?
Welcome to the Community!
I've moved your post here since there was already a thread in regards to the same subject.
As indicated in the solution, if you didn't select that you are the account holder when you created your online account, you wouldn't be able to view the bill details. You would need to redo the registration process and set it up as the account holder.
I'm sending you a PM to help with that!
Welcome to our Community
In order to be able to re-register as the account holder online, we'd need to first disassociate your email address from your profile on our side. You'd then be able to re-register as the account holder with the same email address by following these steps:
I'll send you a PM shortly to get started!
If ever you have account related questions, just a heads up that you can also contact us here.