Does Changing Number Cost Anything?

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I'm a Participant Level 1 mattimi0
I'm a Participant Level 1

Does Changing Number Cost Anything?

Hello so I received my Fido bill this week and am on a $50 BYOP plan however this bill is $116! And I can see it says I "added a new service" which is another BYOP plan. I did change my number last month is that why?

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Re: Does Changing Number Cost Anything?

Hey @mattimi0, welcome to the Community! Smiley

 

 

There is a $35 charge for a phone number change within the same local calling area. There are a few exceptions for which this charge won’t apply:

  • Changes made online via self-serve on Fido.ca or in a Fido store (the charge will be waived automatically within 2 business days)
  • Changes initiated by Fido
  • If you move and change to a phone number in a different local calling area

(taken from here for full details)

 

Also, you can view the details of all the charges applicable on your PDF bill online. You can check out this useful article for a step by step guide.

 

Hope this helps Smiley

 

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Re: Does Changing Number Cost Anything?

Hey @mattimi0, welcome to the Community! Smiley

 

 

There is a $35 charge for a phone number change within the same local calling area. There are a few exceptions for which this charge won’t apply:

  • Changes made online via self-serve on Fido.ca or in a Fido store (the charge will be waived automatically within 2 business days)
  • Changes initiated by Fido
  • If you move and change to a phone number in a different local calling area

(taken from here for full details)

 

Also, you can view the details of all the charges applicable on your PDF bill online. You can check out this useful article for a step by step guide.

 

Hope this helps Smiley

 



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