Caller 844 277 6920

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I'm a Participant Level 2 trynittee
I'm a Participant Level 2

Caller 844 277 6920

I have been getting calls from 844 277 6920 on and off for weeks.  When I pick up, the call ends.

 

Frustrated, I came online to research and it turns out this is a FIDO number.  I can read from previous posts that FIDO is confused.  Confusion doesn't instill customer confidence; it suggests you don't understand your own environment.

 

Whatever automated system you are using, please stop it.  It's clearly not behaving as expected.  I work in IT, and am familiar with systems going awry.  What is more annoying is when management/systems staff are aware there is an issue, the issue has been ongoing for almost a year, and still, end users are being annoyed and pestered.  That is Poor Problem Management.

 

I have resorted to blocking this phone number from my phone.  

 

So... where does that leave confidence in Fido with its customers?  And, where does that leave Fido in the future if it really does need to call me from that number?  =Communication is broken down.  However, the issue is with FIDO.  FIDO is letting an ineffective system run, damaging its communication with customers, and doing Nothing to fix it.

 

I have been a customer since 2005.  And in case it's not clear, I am extremely annoyed.   Usually, FIDO is amazing.  Your customer service is unparalleled.  I have sold many of my friends and family on FIDO just because one call does resolve the issue.  However, I have a low tolerance for issues that have been ongoing for a year.  And the only reply to this post that is acceptable is a specific plan/date on how and when FIDO is addressing it.  Don't post the annoying answers I've seen on other posts:  Hmm.  That's strange.  Or Have you stayed on the line?  

 

Track FIDO's outgoing call logs for that number, note the number of failed calls and deal with this.

 

Thank you,

 

C.  Allan  

Accepted Solution

Re: Caller 844 277 6920

Hi @trynittee!

 

I'm sorry to hear your recent experience with Fido was not a positive one. The number in question is from our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be. 

 

That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves. 

 

Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already. 

 

I thank you for bringing it to our attention!

 

 

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I'm a Participant Level 2 kellmoo
I'm a Participant Level 2

Re: Caller 844 277 6920

FidoPamela wrote:

Hey @vincedg and @kellmoo!

 

We've shared the feedback so that this can be looked into. Thanks for taking the time to share your experience! 

 

As for the National Do Not Call List, it would only be for businesses you have no relationship with. It doesn't apply to Fido if you have an account with us. We do however have an internal Do Not Call List we can register you to if you prefer not to receive our marketing calls. 

 

Let me know if you'd like to register, I'll be happy to send you a PM. 


 

Yes I'm a customer of Fido, please do add me to the do not call list.

 

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Moderator
Moderator

Re: Caller 844 277 6920

Sending you a PM for that @kellmoo

 

Chat soon! Smiley 



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Message 32 of 38
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I'm a Participant Level 2 leafy
I'm a Participant Level 2

Re: Caller 844 277 6920

Hello, 

 

Please remove me from this telemarketing list as well. The phone calls are extremely bothersome. They keep filling up my mailbox. 

 

Do you require any further information from me in order to stop these calls? Or can you access my phone number and other necessary information yourself. 

 

Thanks, 

Elif

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Moderator (inactive) FidoAmanda
Moderator (inactive)

Re: Caller 844 277 6920

Hey leafy!

 

We'll need to access your account for this so we'll send you a PM to get the ball rolling. 

 

Talk to you soon.



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I'm a Participant Level 1 9989
I'm a Participant Level 1

Re: Caller 844 277 6920

How is the "hang-up" problem still occuring after so many months of having this problem reported?

 

I also get these call regularly. Please don't tell me that you'll put me on a Do Not Call List, that doesn't permanently solve the problem for anyone. Please don't ask to PM me, just answer the question:

 

How and when will you fix the problem of these calls hanging up.

 

Thank you,

A

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Re: Caller 844 277 6920

Hi @9989

 

Welcome to the Community Smiley 

 

We are aware that this is something affecting some of you guys. Most of the calls go through properly at this time. The team in charge is still looking into this and we are trying to see how we can make sure all calls are properly connected. 

 

At this time, we do not have an estimated time of resolution. 



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I'm a Participant Level 1 Wrolston
I'm a Participant Level 1

Re: Caller 844 277 6920

Huh, I got a call from this number about a special deal on handsets. It sounded like a scam so I didn't talk long. I contacted FIDO customer support and they said that it was indeed a scam. 

 

Now I don't know.

 

Reading this feed doesn't give me any clarity.

 

 

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Moderator
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Re: Caller 844 277 6920

Hey @Wrolston,

 

I'm sad to see there was any kind of mix-up about this. Calls from this number are made by part of our Outbound teams. They offer specialized deals that are not always available to our customer support team at the Inbound call center. 

 

I hope this helps clarify things a little. 



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