Old sim card invalid

Reply
I'm a Participant Level 3 DogM1
I'm a Participant Level 3

Old sim card invalid

old sim card is invalid?! Got the number directly off the old sim card. How do i activate the new sim card?

 

**Edited to add tags and labels**

Flag this to a Moderator
Message 1 of 107
13,824 Views
I'm a Participant Level 1 Diannelbui
I'm a Participant Level 1

Re: Old sim card invalid

Hi there,

 

I've tried multiple times and on different browsers to update the sim but every time I've entered in the old sim it refreshes to a page indicating the old sim is invalid. Please advise

Flag this to a Moderator
Message 41 of 107
1,097 Views
Moderator
Moderator

Re: Old sim card invalid

Hey @Diannelbui and thanks for reaching out.


Let's check this out togehter.


I'm sending you a PM now.


Talk to you soon.

 

 



Flag this to a Moderator
Message 42 of 107
1,085 Views
I'm a Participant Level 2 sand77
I'm a Participant Level 2

Re: Old sim card invalid

Brand new received with my brand new phone. But the error message says the old sim car is invalid

 

Flag this to a Moderator
Message 43 of 107
1,081 Views
Former Moderator FidoManuel
Former Moderator

Re: Old sim card invalid

Hi @sand77!

 

I'll help with that Smiley I'll send you a PM in the next few minutes. 



Flag this to a Moderator
Message 44 of 107
1,072 Views
I'm a Participant Level 1 Dom12
I'm a Participant Level 1

Re: Old sim card invalid

I'm also getting the error message saying the old sim car is invalid. Can I have any help please? Thank you!

Flag this to a Moderator
Message 45 of 107
1,066 Views
Former Moderator FidoMaria
Former Moderator

Re: Old sim card invalid

Hi @Dom12 & welcome to the Community!

 

I'll go ahead and send you a PM. Chat soon. Smiley



Flag this to a Moderator
Message 46 of 107
1,049 Views
I'm a Participant Level 1 olliec93
I'm a Participant Level 1

Re: Old sim card invalid

Im having the same issue as everyone else in this thread. No matter how many times I attempt to activate my new SIM card, it tells me the my old SIM card is not valid. Is there a fix for this that I am missing?

Flag this to a Moderator
Message 47 of 107
1,044 Views
I'm a Participant Level 1 nkaw
I'm a Participant Level 1

Re: Old sim card invalid

I'm having this same issue, any help?

Flag this to a Moderator
Message 48 of 107
1,044 Views
Former Moderator FidoMaria
Former Moderator

Re: Old sim card invalid

@olliec93 & @nkaw Were you able to get this resolved? If not, please send me a private message with your phone number and new SIM card number.

 

Thanks. Smiley



Flag this to a Moderator
Message 49 of 107
1,021 Views
Highlighted
I'm a Participant Level 2 fenosoa
I'm a Participant Level 2

Re: Old sim card invalid

same problem

very frustrating and silly

what is the solution 

Flag this to a Moderator
Message 50 of 107
1,019 Views