Very poor customer service being a customer with fido for almost 5 years never get a call from fido offering a better deal on the otherhand my frnd get good deals ona regular basis with their provider.
Customer service cannot offer a good deal and when the call is transfered to customer retention team they offer u even less than what customer service offer.
Very unhappy with the servise i am regreting why i was with fido for last 5 years
Time to move to a different provider who can value
Sure u will come to know when u will be in a situation like this
From the past 1 weeks I am trying to make fido understand that when in Dec they had the deal I was not in Ontario so my only option was to call customer service which I called 100 times with no luck bcz it's always busy even went to fido store in Montreal but they said they cannot do anything.
Trust me I am happy to leave fido as well u can enjoy their bad customer service.
On the name of solution when u get deals which are even worst then what u have.
Here's the issue. there were tons of very good deals in Dec and a lot of my friends signed up for them. I have one of the grandfathered plans so it is pretty much impossible for Fido to match it at this time. The plan I am enrolled in is even better when compared to the deals offered in Dec so there is no reason for me to complain.
When my needs change I will start hunting for deals just like you; however, I don't see the need to complain as I know the cell phone market place is not very competitive (as I mentioned in some of my posts earlier) and there isn't much "choice" out there. Would I switch due to price? Who knows what will happen in years to come.
One thing I can confirm for sure is that I am happy with Fido's customer service for many years (in fact, I mentioned the same thing to the operator on the phone when I called in on Dec 26). May be your expectation is above national standards or you are just asking too much while sitting on that high chair.
Sorry to chime in BUT as far as customer service is concerned I just joined Fido this month because of the deal offered and
this has to be the worst customer service I e ever seen and I’ve been to all the providers !! I wish I didn’t have to even call but my great December deal not only wasn’t honored but nothing but overcharges on a bill that is now in mediation because after numerous attempts to get through was just told it’s all normal on your first bill of $500 dollars