poor customer service

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I'm a Participant Level 3 F3548
I'm a Participant Level 3

poor customer service

Very poor customer service being a customer with fido for almost 5 years never get a call from fido offering a better deal on the otherhand my frnd get good deals ona regular basis with their provider.
Customer service cannot offer a good deal and when the call is transfered to customer retention team they offer u even less than what customer service offer.

Very unhappy with the servise i am regreting why i was with fido for last 5 years
Time to move to a different provider who can value

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Message 1 of 14
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Moderator
Moderator

Re: poor customer service

Hey @F3548

 

Welcome to the Community! 

 

We'd be sad to see you go Sad We'd love to take a look at your account and review the offers with you. I'll send you a PM shortly so we can take a look at that together. 

 

Talk to you soon! 



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Message 2 of 14
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I'm a Participant Level 3 F3548
I'm a Participant Level 3

Re: poor customer service

HI pamela 

 

So far I have not received any message or call to have this resolve.

I will like to get to a solution asap.

 

Please respond

 

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Message 3 of 14
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Moderator
Moderator

Re: poor customer service

Sorry for the delay @F3548

 

I'll send you another one in a moment so we can review all this with you with pleasure!



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Message 4 of 14
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I'm a Participant Level 3 F3548
I'm a Participant Level 3

Re: poor customer service

Bad customer service continue 

Customer service is offering a plan which is actually a down grade from what I have right now

This is the way to go for them

No words to describe the disappointment from the provider I have waisted more than 6 years.

 

Hope they improve otherwise they r going to lose a lot of other customers like me.

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Message 5 of 14
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MVP
MVP

Re: poor customer service

Glad to see you decide to leave. We don't need complainers here as complaining will never get you anywhere.

 

There were tons of good deal back in Dec. I am very surprised you didn't jump on them as many of my friends got it. 



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Message 6 of 14
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Moderator (inactive) FidoAmanda
Moderator (inactive)

Re: poor customer service

Hey @F3548!

 

We sent you a PM to go over your options but haven't yet received a reply.

 

Don't hesitate to get back to us so that we can give you a hand. Smiley

 

Talk to you soon.  



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Message 7 of 14
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I'm a Participant Level 3 F3548
I'm a Participant Level 3

Re: poor customer service

Sure u will come to know when  u will be in a situation like this

From the past 1 weeks I am trying to make fido understand that when in Dec they had the deal I was not in Ontario so my only option was to call customer service which I called 100 times with no luck bcz it's always busy even went to fido store in Montreal but they said they cannot do anything.

Trust me I am happy to leave fido as well u can enjoy their bad customer service.

On the name of solution when u get deals which are even worst then what u have.

 

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Message 8 of 14
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I'm a Participant Level 3 F3548
I'm a Participant Level 3

Re: poor customer service

HI Amanda

Already had a chat with one of the customer representative and the solution provided was not what I aspected.

Don't worry, with option I am getting from fido it is better for me to move to another provider

 

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Message 9 of 14
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Moderator
Moderator

Re: poor customer service

Hey @F3548

 

We would hate to see you go.


We took care of sending you a PM to go over your account.


Hopefully you will change your mind.

 

We are here for you if there's anything.

 

 



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