Internet upload speed is so slow.

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I'm a Participant Level 1 parakayjay
I'm a Participant Level 1

Internet upload speed is so slow.

I recently signed up with Fido Home Internet and right now the upload speed is so slow between 800kpbs to 1.2mbps. I've been having this issue for at least couple of weeks now, is anyone else having this same problem?

 

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Re: Internet upload speed is so slow.

Hey @parakayjay,

 

Welcome to the Community!

 

Sorry to learn you're having trouble with the upload speeds.

 

Can you let me know if you're doing the speed test using WiFi or the LAN port? Also, are you using the router that came built into the modem? Have you tried rebooting the modem? If you're not using the built in router, have you tried rebooting the third-party router as well as the modem?

 

If all of this failed to fix the issue, have you tried speaking directly to our Fido Home Internet technical support team so they can take a closer look into this with you?

 

They can be reached through live chat 7 days a week 24hrs right from our contact page here.

 

Keep me posted Smiley



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I'm a Participant Level 3 rye2d2
I'm a Participant Level 3

Re: Internet upload speed is so slow.

@parakayjay @FidoClaudia

Everyone on the Rogers network is having this issue. Don't know why support/mods are even suggesting to look at your router given the widespread impact.

http://canadianoutages.com/status/rogers/news/216870-problems-at-rogers

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I'm a Participant Level 3 bayard0
I'm a Participant Level 3

Re: Internet upload speed is so slow.

Your issue should be resolved now, as mine was.

unless yours is a line/hardware issue

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