I want to know if I mail envelope now. Would you respond with the list of winners. And I really want to ask you that it's 2018 and you can't just populate winners on your website??
Sending envelope is sounds like 90's.
Solved! Go to Solution.
This is definitely not an experience that we want for any of our customers.
You have a 1 year warranty on your phone to send it for repair. However, physical damage is not covered in this warranty.
We offer a device protection service allowing you to have your phone replaced. You can get more information about this on our Community blog here.
If you need to verify anything on your account, you can contact our customer service through our channels here.
We can also send you a PM here on the Community as well.
Let us know what's best for you.
It wasn’t a physical damage. It was a software issue that made the phone display squares instead of words and symbols. I shouldn’t get a defective device when I’m paying for a brand new phone. And the slap in the face was that you guys kept my phone for repair but I had to PAY for a loaner phone. Talk about poor customer service.
Gotcha! I can definitely understand how frustrating it can be for a phone to be defective @MiMaZa. Phones are guaranteed for one year specifically because even with the many quality tests your manufacturer can make, no phone is exempt from a risk of being defective.
We don't bill any fee for getting a loaner. A deposit is however asked. This deposit is given back to you in full when you bring back the loaner.
Hope that helps clarify!
Yes, I know. That’s what I meant by paying for it. It’s absurd. Should I charge you guys a deposit for keeping my phone for repair? You are already billing me and keeping my phone for repair and that’s enough collateral and the deposit is absolutely BS!!
thats why I promote #boycottFIDO and want everyone to know how shady your practices are.
There is no deposit for keeping your phone while it's in repair @MiMaZa. This is a service we offer in store to facilitate the repair process with your manufacturer.
Keep in mind that the warranty is with the manufacturer. As a network provider, we finance the phones but we do not make them. The warranty and everything related to it remains with the manufacturer. We act as intermediate to send back the phone to the manufacturer should it be defective.
The deposit is only if you need a loaner phone. This is a courtesy service we offer and you are in no way obligated to participate in it. If you choose not to get a loaner phone, there is no deposit required.
Well, I got an email today telling me I won something. Had to send a form back and was confirmed as a winner. So yes, the contest is real. Totally forgot about this, but stoked! Was told it takes the standard 4-6 weeks to get my prize