Fido my account mobile app

Reply
I'm a Participant Level 2 mackellshirley
I'm a Participant Level 2

Fido my account mobile app

I have the fido "my account" app on my iphone6. Very often I go to use it , and while waiting for it to activate, a message appears saying" your session has timed out" . Now I can't open the app at all ! Why is this happening?

Flag this to a Moderator
Message 1 of 9
1,366 Views
Former Moderator FidoManuel
Former Moderator

Re: Fido my account mobile app

Hi @mackellshirley!

 

Welcome to the Community!

Can you confirm if your data is enabled when you get that error message? 

If possible, can you also share a screencap of the error message?

Also have you already tried to re-install the application? Did it changed anything?



Flag this to a Moderator
Message 2 of 9
1,359 Views
Moderator
Moderator

Re: Fido my account mobile app

Hey @mackellshirley!

 

I know it's been a while, but I was curious to know if this is still happening?

 

If it was resolved, what was the solution? Did an update to the app fix it?

 

Let us know Very Happy



Flag this to a Moderator
Message 3 of 9
1,101 Views
I'm a Participant Level 2 mah941
I'm a Participant Level 2

Re: Fido my account mobile app

Hi ,

I just transferred my no to fido. After installing My Account, i found its hapenning with me. I got an android ph, samsung s6. I have removed , reinstall still the same result.

-----------------------------------------

Sorry, something went wrong.

Dont worry! You havent started using your Data bytes.

-----------------------------------------------------------------------

Pops up in Usage & Phone tab.

Very annoying. Any body knows how to overcome this?

Thank you.

Flag this to a Moderator
Message 4 of 9
738 Views
Moderator
Moderator

Re: Fido my account mobile app

Hey @mah941

 

Welcome to the Community!

 

Do you get the same result when on Mobile Data and on Wifi?

 

Also, can you confirm your OS version at the moment?

 

You do have the latest one?



Flag this to a Moderator
Message 5 of 9
722 Views
I'm a Participant Level 2 mah941
I'm a Participant Level 2

Re: Fido my account mobile app

yes i ve tried over wifi , data separately, same result. 

os android version 7.0

Flag this to a Moderator
Message 6 of 9
717 Views
Moderator
Moderator

Re: Fido my account mobile app

Thanks for confirming! Can you please try one last thing for us @mah941?

 

Via your phone settings, please clear the app cache completely and then uninstall and re-install it. Once that's done, let us know if the same happens!

 

 



Flag this to a Moderator
Message 7 of 9
702 Views
I'm a Participant Level 2 mah941
I'm a Participant Level 2

Re: Fido my account mobile app

i ve clr app cache then uninstall it. 

Unfortunately after installing it i got same result. 

Flag this to a Moderator
Message 8 of 9
681 Views
Highlighted
Moderator
Moderator

Re: Fido my account mobile app

Hey @mah941,

 

The situation has been flagged, we'll get back to you as soon as we get an answer Smiley

 

Thanks for your understanding!

 



Flag this to a Moderator
Message 9 of 9
667 Views
Discussion stats
  • 8 replies
  • 1367 views
  • 2 likes
  • 6 in conversation