Account Info Not Available

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I'm a Participant Level 1 filhouse
I'm a Participant Level 1

Account Info Not Available

Hi I just downloaded the Fido app for my phone and it is asking for my phone # to send me a code. I enter in my # and it says "Account Info Not Available". I've checked the other board messages with this issue but did not see a solution.

 

I am using my email to log in to browsers.

 

Thanks

Accepted Solution

Re: Account Info Not Available

I found this can be solved by just turn off the wifi and using the Fido network.  Redo that then the fido app could get your account infomation. After authorized, the fido app could work when connecting wifi or fido network.

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Moderator (inactive) FidoAmanda
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Re: Account Info Not Available

Hey filhouse!

 

Welcome to the Community! 

 

Are you able to log in to My Account through your browser without any difficuties? Are you certain that you are entering your number correctly?

 

Also, does uninstalling and reinstalling the app help?



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I'm a Participant Level 1 pengtao736
I'm a Participant Level 1
Solution

Re: Account Info Not Available

I found this can be solved by just turn off the wifi and using the Fido network.  Redo that then the fido app could get your account infomation. After authorized, the fido app could work when connecting wifi or fido network.

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