Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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I'm a Participant Level 2 boriscolin
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Having the exact same issue. New customer. Can only log in using the Fido website and having the email validation error when trying to log in from the app...

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Glad I'm not the only one with this problem. Also a new customer. I think the app just needs patching then.

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Re: Fido My Account app asking for e-mail validation

That's definitely odd. Can you confirm that you're able to log in and view all your information while logged in with your email address?

 

 



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I'm a Participant Level 2 nahuhh
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Same problem, never tried the app before today.

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Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

Can you please validate if you registered to My Account on or after December 6, 2017?

 

Thanks!



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I'm a Participant Level 2 nahuhh
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Dec 22nd here

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Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 



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Message 17 of 85
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I'm a Participant Level 1 rian444
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

From reading on this website that Fido has been aware of the app problem since December 6.  Since I can’t reach anyone at Fido unless I wait an hour, maybe someone could tell me when the fix will be done. Why don’t you have a call back service like every other company in the world?

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Moderator (inactive) FidoAmanda
Moderator (inactive)

Re: Fido My Account app asking for e-mail validation

Hey rian444!

 

Welcome to the Community! 

 

I wanted to let you know that I moved your post to this thread since it's about the same subject and you can find the info you're looking for here. 

 

I assure you that we're working to get this sorted out as fast as we can. Smiley



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I'm a Participant Level 3 chuckb1
I'm a Participant Level 3

Re: Fido My Account app asking for e-mail validation

I was told by Fido customer service that to use databytes I need to login in app to back office to active databytes. And when I try to do that it askes for email validation and the email on my app is the same as the one in back office

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