OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! How to use Fido Roam
I am new to Fido Roam, with a BYOB monthly plan that includes Canada-wide calling. I understand that if I turn on FIDO Roaming when travelling to the USA, I will only be charged $12 CA on those days I make calls, use data, or send texts. Is that corr...
Resolved! Receiving phone call notifications when phone is off
If my phone is out of range or it is on airplane mode or it is switch off, after that when its on i never get message for the phone calls which i received during that time period. Like the calls which i have missed, how will i get to know about them....
Resolved! Activate new SIM card
I am trying to activate a new SIM card, and have spent over an hour in the phone with a Fido rep with no resolution. My phone was stolen and I have just received a replacement phone from brightstar/Fido device protection with a new SIM card The inst...
Registered phone on Samsung account is different from my actual phone
Just got a new S23 from Fido. When I logged into my Samsung account on this phone, I got an automatic email from Samsung thanking me for registering. The email contains the serial number and model number of the phone. When I googled the model number,...
