OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! APNs on my phone are grayed out.
MMS is not working properly. I tracked the problem to APNs with the wrong settings. My phone is a Blackview BV9900 and is using Android 9 and when I go to change the setting, all APNs are grayed out and there are no option to add or edit any. I c...
Not getting voicemails
I'm getting notifications that voicemails are being left on my iPhone and have left several test messages myself. Every time I check my voicemail, I enter my passcode and the voicemail attendant says it has nothing to tell me. But I know there are vo...
Cancellation
How do i cancel my device protection plan?
Resolved! Fill a complaint - Phone upgrade
I upgraded my phone, and it was a technical issue, so the agent helped me order it. It was good, there is a $60 service fee, and it was waived easily. Until I got the bill today. Instead of upgrading phone data and getting a deal on phone payments, h...
