General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Resolved! Unable to send international messages

From like two days ago, when I send txt msgs to my parents in China, they can no longer receive them. I put my SIM card in my friend's phone they still cannot receive my msgs. Then my friend used her SIM card to send msg to my parents and this time t...

Why has my billing cycle changed?

Fido community, help me understand why my phone billing cycle has changed from 20th of the month to now 11th? I am a new Fido customer, TIA.

Supposedly wrong information provided by one of the agents I interracted with

I asked customer service to make me an offer on upgrading my phone with a trade-in option. The trade-in option is not listed on the Fido website. Hence contacting the customer service. The agent came back with the following offer:"I have a great deal...

A Fido Ambassador will be reaching out soon

Hi Everyone, I'm unsure what these forums are used for but I've read/seen some others experience a similar situation. I thought I'd post here to let the support team at Fido know as well and if it amounts to any sort of direction or help by any moder...