General Support
Our place for general support posts about Fido.
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Missing Discount

Hi There,I am missing a discount on my last 2 bills on one of my lines. There should be a $10 discount on the third line that was added. The live chat doesn't work so I am posting here to see how I get this fixed. Thanks

ScottMc10 by I'm a participant level 3
  • 1184 Views
  • 3 replies
  • 0 likes

Call forwarding and Canada-wide calling?

I'm looking at adding a line, and will be periodically forwarding calls to a different line. The plan I'm looking to add to my account is the "Talk and Text" plan. This plan includes "Unlimited CanadaWide Minutes", but I notice in the fine print that...

rjdennison by I'm a participant level 2
  • 1483 Views
  • 3 replies
  • 0 likes

Fido Loyal Customer Receive Terrible Service and Offers

After 6 years with Fido, today is the day I'm officially moving to a different provider.My plan was in the $60 a month bracket and the promotions I received as a loyal customer were always in that bracket or higher.My friends pay $40 a month and that...

Garzen by I'm a participant level 1
  • 964 Views
  • 1 replies
  • 3 likes

Downgrade Fee

Hi! I would like to downgrade my plan, I am currently in a 4gb data plan for 55$ and I would like to change it to 10gb data plan for the same price. What will happen if I'll do it? Do I need to pay my remaining balance in full? or do I need to pay it...

ziele by I'm a participant level 3
  • 1341 Views
  • 1 replies
  • 0 likes
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