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The amount of bill in Aug is $2,710 because of Facetime app

Hello, how are you? I have got the august bill which amount is $2,710 (my usual phone bill is $30) because the facetime app has a little glitch. To simplify, on facetime app, when you click "call" before the facetime feature uploads (it takes 2 secon...

Thomas21 by I'm a contributor level 1
  • 2420 Views
  • 3 replies
  • 0 likes

Double-billed for the month of August

Hi, I have been double-billed for the month of August, 2020. I have attached screenshots of my CIBC credit card statement and my Fido transactions. You will notice that all of my monthly bills are for $11.30 - however in August I was billed $11.30 tw...

Screen_Shot_2020-08-22_at_08_49_13.jpg Screen_Shot_2020-08-22_at_08_54_20.jpg
JackJF by I'm a participant level 1
  • 899 Views
  • 1 replies
  • 0 likes

Charged $600 in Long Distance Fees

I was charged $600 in Long distance fees in one month. When I initially started the plan I spoke to a representative about needing calling to the U.S.A. to be included in my plan. He reassured me that it was and also threw in some other things that I...

sampsokh by I'm a participant level 1
  • 1065 Views
  • 2 replies
  • 0 likes

Resolved! Duplicate Charge, making large negative balance.

Hi Fido, I recently bought a phone online, through Fido (upgrading my old phone). However the service has charged me twice, causing a large Negative Balance in my account. Is there someone I should contact? How can I get a refund deposited to my acco...

Ewok by I'm a contributor level 1
  • 1054 Views
  • 1 replies
  • 0 likes
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