We’re always looking for ways to serve you better, so we’ve created a bill that makes it easy for you to understand your monthly charges and manage your Fido services. It’s now simple and will save you time.
New online bill:
New paper bill:
You’ll notice a completely new design next time you check your bill. Here are a few of the changes that were made:
New design that’s clear and simple
Ability to view the bill on your mobile phone via the My Account app, available 24/7 and on the go
New pages that clearly display data and voice usage
Clear communication of charges and changes to products and services
If you’re an online bill customer, our easy-to-read graphs will show you how much data and talk you’re using in your plan.
Yes, you read that right. You can now access your online bill via the My Account app! Download the My Account app at fido.ca/myapp so you can pay your bills, manage your account and much more on the go.
Go take a look and let us know what you think!
- FidoStephen
* Note: If you haven’t seen the new design yet, don’t worry, we are phasing in the new bill so that we can address any feedback or questions you may have. You will receive it in the coming months.
My new 'enhanced' design statement/bill lacks the former usage detail I came to rely on for my Fido Home Phone accounts (a list of calls made / received, time/dates, duration). I greatly miss being able to refer to a record of my Fido Home Phone calls made / received.
I've put in a request (described by the Fido chat representative as 'having detailed tracking applied'), which I'm hopeful will restore the earlier feature and I've also requested my current statement be revised to include this as I was relying on Fido for this information and not keeping my own records of calls made/received.
Your billing and customer service is a big disappointment. Tried the chat and I waited for so long to get the reply and the next reply... Tried to talk to a customer service rep and ended up being more confused with the billing. I think even she herself does not know what she is talking about.
Remember that you can check out the details of all charges on your bill by downloading the PDF version from My Account on Fido.ca. Just click on Save/Print this Bill on the right side of the bill overview page.
I am unable to see a detailed invoice when I log in with My Account. This has been going on for a few months now. Whenever I called the agent told me a different story - the site was being revamped blah blah .. oh really is this going to take till .. 2030 ? I was urged to pay and reassured I would be able to see a full detailed bill " next month " which hasn't happened yet.
This is very frustrating. I am planning to request a customer retention credit and urge everybody experiencing the same problem to do the same.
It sounds like you may be looking at the bill summary in this case. Can you confirm if you've tried downloading the PDF file version of your invoice, to view the full details?
You can do this by logging into My Account and clicking on Billing & Payments.
Once you have the right month selected in the dropdown next to ``View Bill``, you should see an option that reads ``Save or Print your bill``.