Calling all Fido Home Internet customers…

Calling all Fido Home Internet customers…

Community Manager
12201 Views
31 Comments

 HitronCGN3AMF.jpg

 

Hey Community,

 

As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF)!

  

The new firmware includes the following features and enhancements:

  • IPv6 enabled by default
  • Security enhancements
  • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
  • Addition of Wi-Fi Survey functionality
  • Improved stability of WPS function
  • Improved Wi-Fi performance
  • Various minor GUI changes and improvements

 

If you’re interested in participating, all you have to do is send a private message to @FidoSolutions with the subject line “Fido Home Internet Wi-Fi Modem Firmware Trial”. A member of the Community Crew will contact you with further instructions.

   

It’s the first time we do something like this, so this is pretty exciting! Once you've received the new firmware, please provide your feedback directly in the feedback thread created for this. We’re really looking forward to hearing what you think of the new firmware!

 

If you have any questions, feel free to post them below. Smiley

 

***Please note - you need to have an account on Fido.ca and be a registered member of the Fido Community in order to participate. To register to the Community, click here.***

 

Thanks for your continued feedback and support!

 

-FidoCaroline

Comments
I'm a Visitor kayjay
I'm a Visitor

Can someone, anyone, a director, a VP, a SVP or anyone else that has any access to push through new firmware.  Since the update in my area for docsis 3.0, my connection is dropping 20-25 times a day...  Do something.  I've run around to all the stores and none of then had any.  I had a tech come to my place, the line is fine.  Someone do something instead of me running around.  Thanks.

Former Moderator FidoAlyson
Former Moderator

Welcome to the Community Kayjay,

If you'd like to enroll in the new firmware trial, send a PM to FidoSolutions with  “Fido Home Internet Wi-Fi Modem Firmware Trial” as the subject line.

Cheers Smiley

I'm Back Halesoylugil
I'm Back

I have been trying to reach tech support for an hour but l can't

Moderator
Moderator

Hey @Halesoylugil

 

We'll be happy to help here Smiley Were you looking for help to participate in our Firmware trial? 

 

Let me know! 

I'm a Participant Level 2 JZSIX
I'm a Participant Level 2

My router keeps dropping packets and causing Intermittent disconnects, would this new firmware fix it?

Moderator (inactive) FidoAmanda
Moderator (inactive)

Let's give it a try! 

 

We replied to your PM. Smiley

I'm a Visitor Baba_Booey
I'm a Visitor

 I'm also experiencing intermittent disconnection issues. I'd like to try the new firmware.

Moderator
Moderator

Hey @Baba_Booey, we'll be happy to switch you over! 

 

Simply follow the steps above to get started. 

I'm Back howard9192
I'm Back

 I'm also experiencing intermittent disconnection issues. I'd like to try the new firmware.

Moderator
Moderator

Hey @howard9192

 

Send a PM to @FidoSolutions with the subject line “Fido Home Internet Wi-Fi Modem Firmware Trial”, someone will contact you with more details. 

I'm Back serpo69
I'm Back

can any one help me get the trail for modem firmware update

 

 

Moderator
Moderator

Hey @serpo69

 

I'll be sending you a PM soon regarding that Smiley

 

Talk to you there!

I'm a Visitor Clementgulston
I'm a Visitor

All I getting here is people asking for help and no response to their help with solutions that people can see. This result in the same topic all the time

i notice that link was posted and maybe no one is manning that link efficiently enough to provide help to persons

 

i want to know how long is the trial for and details of cost of service and how it is bill even a sample bill will help. 

Moderator
Moderator

Hey @Clementgulston

 

In order to participate in the trial, we need to send some information by private message, it can't be done in public. This is why we have tio send PMs to certain users Smiley

 

As for your questions, we'll be more than happy to answer them right here. There is no cost for the firmware trial.

 

To make sure I understand, did you want information on the cost of our Internet services? 

I'm a Visitor YellowCap
I'm a Visitor

I'm also experiencing intermittent dropping out issues. I'd like to try the new firmware.

 
Moderator
Moderator

Thanks @YellowCap

 

We replied to your PM! 

I'm a Visitor R-Mil
I'm a Visitor

I'm experiencing intermittent dropping out issues multiple times a day. I'd like to try the new firmware.

Moderator (inactive) FidoAmanda
Moderator (inactive)

Hey R-Mil!

 

Let's get right on that! You have a PM coming your way shortly! 

I'm a Visitor NetBeans
I'm a Visitor

Hello,

 

I am using the Fido provided modem in Bridge mode and experiencing dropping out issues multiple times a day. I have to power cycle the modem each time in order to get it working. I would like to try the new firmware if that would fix the issue.

Moderator
Moderator

Hey @NetBeans

 

Welcome to the Community Smiley 

 

It has helped many customers, hopefully it will help you too! I'll send you a PM in just a moment so we can get you set up. 

 

Chat soon!