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zoom doen't work in my curve cam

Fidouser154
I'm a Participant Level 2
I'm a Participant Level 2

hi. my phone is a bb 8520 curve. i bought this a month ago. my problem is i can't zoom it when i want to take a picture or a video. please help me. i am waiting for hours already for my turn to talk to a customer service representative. hope you can help me. thanks fido!

 

-Arvin

 

 

***Edited to add labels***

2 REPLIES 2

spegs
I'm Experienced Level 1
I'm Experienced Level 1

 

@Fidouser154 wrote:

hi. my phone is a bb 8520 curve. i bought this a month ago. my problem is i can't zoom it when i want to take a picture or a video. please help me. i am waiting for hours already for my turn to talk to a customer service representative. hope you can help me. thanks fido!

 

-Arvin


First off, try doing a reset on your BB--with the BB powered on, remove the battery, hold a few seconds and replace it to reboot the BB.

Will the camera zoom now?:)

 

FidoErin
Community Manager (Retired)
Community Manager (Retired)

Thanks spegs,

 

@Fidouser154

 

Is your camera's zoom function working now?