Hello Karthic_sankar,
Welcome to the community!
Sorry to hear of your situation. You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know the status of all of Fido's policies.
I understand your device might be LTE-capable (and even 5G-capable). However, the issue is not necessarily not being able to access the LTE (4G) network. In fact, if the device has compatible LTE bands/frequencies (see here), it should be able to access data on that network. I also undertand your device may be voLTE-capable. However, that capability might not be compatible or supported on all networks (see FAQs here). It's possible you were billed that fee because the device is could still be reliant on the '3G' network for calls and text messaging.
You should note that Fido traditionally have not supported certain services (ie voLTE and/or Wifi-calling etc) on devices or versions of devices they do not sell. Though, that does not necessarily mean people had to purchase from Fido. Fido sells the same Canadian versions of devices as the other Canadian mobile providers as well as local box stores etc. As long as the device was the same version as the one they sold, it was possible for those services to be supported.
On the other hand, non-Canadian versions of devices (ie US or Global Samsung S series etc) would likely not be supported for those services. In addition, other devices from manufacturers which are not generally sold from Fido or Canadian mobile providers (ie Xiaomi, OnePlus, Oppo, etc) are also likely not to be supported for those services (see here, here, here, here. etc). If I remember correctly, OnePlus had previously not partnered with any Canadian mobile providers.
Without voLTE, calls and/or messages would necessarily fall-back to the '3G' network. Unfortunately, Fido/Rogers intends on decommissioning the UMTS/WCDMA network July 2025. After the '3G' sunset, you would likely not be able to use that device for calls or text messaging.
If you were charged that fee, it's likely the system would have noted that your device is still using the '3G' network for calls. Unfortunately, customer service would not be able to alter the system or how your device connects to the network. Customers have requested to have their devices' IMEIs added to their account. However, adding the IMEI of an unsupported device would not make those features available.
I understand that once the '3G' network is decommissioned, limiting voLTE to only Canadian versions of devices they sell will be problematic for other device users. However, I do not know if, or when, they might allow voLTE and/or Wifi-calling support for non-Fido (non-Canadian version) devices. That said, there may be hopeful news for customers with newer OnePlus devices (see here). Unfortunately for your situation, though, that article notes that OnePlus 9 series and older devices would likely not get voLTE support on Rogers (or Fido) since they no longer receive software updates.
Hope this helps 😀
Cheers
Hello Dreager,
Welcome to the community!
Sorry to hear of your issues with cellular reception. However, I'm not sure whether your issue is the same as that of the OP in this thread.
The nature of cellular service is that it is dependent on being able to receive adequate signal from the cellular towers. Adequate signal would depend, in part, on your location relative to the cellular towers:
~taken from here.
Note that I've shown Bell towers because they and Telus (Public Mobile) share coverage. Out West, Bell uses Telus towers and Telus use Bell towers in the East.
It's a common misunderstanding that any mobile provider will suit everyone everywhere. That simply isn't the case. There will be certain locations where one provider's coverage might be better than another provider's coverage. In your case, Bell's towers may be closer to your frequented locations than Rogers. While Fido/Rogers might not be suitable for you given your situation, that does not mean the entire network or their towers are poor. It may very well be the best option for others. If you notice, there are many locations where there are Rogers towers, but no Bell towers (and vice versa).
In addition to your proximity to the cellular towers, there are also many factors can affect cellular reception (see here and here). That's why no mobile provider can guarantee service. There are just too many factors beyond their control.
Everyone's situation is different and what's best for one customer might not necessarily be the best for someone else. The relevant issue would be which provider has the best coverage for you. If you spend a good portion of time on the outskirts of a mobile provider's coverage, perhaps that mobile provider isn't the right one for you.
**edit** If you are using an OnePlus device, then yes, Telus has previously allowed voLTE on some OnePlus devices. **
**edit 2** When you refer to 4G everywhere, do you mean LTE? Depending on the device, some of them might show 4G to indicate an H+ or HSPA+ connection (opposed to 3G = H or HSPA)(see here). While HSPA+ speeds approximate true fourth generation speeds, it still uses the WCDMA (UMTS) network. Bell and Telus are not planning to decommission their 3G network until later this year. **
Hope this helps 😀
Cheers
