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iPhone 11 Back order

I'm a participant level 1
I'm a participant level 1



I ordered an iPhone 11 and it said it would be delivered in 5 business days. 

I called to find out where my phone is, to be told it is on back order. 


I'm moving location soon. Do I change my shipping address or wait until closer to the date of departure? How long do phones take to be delivered when back ordered?


Former Moderator
Former Moderator

Hey @Emfo93,


Sorry to see you're experiencing additional delays with your phone upgrade. This particular phone can have an extra delay of 1 to 2 weeks while it is out of stock. We apologize for any inconveniences that may case and we're working as quickly as possible to get everyone their orders! 

If your address needs to be updated, it would be important that it is done before the order is fully processed and on it's way. You can contact our customer support teams through one of the options found here for this redirect request. 


Otherwise, let us know if you would prefer we send you a PM from here and we can do that as well!