ZTE WF721 - Problems entering PINs or phone extensions

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ZTE WF721 - Problems entering PINs or phone extensions

I have a Fido "home phone" using the ZTE WF721.  When I call a phone service requiring a PIN or extension number to be entered, the first digit of the PIN or extension number is always repeated.  For example:

 

(999) 555-1212 requires PIN 62345 followed by pound.  

 

So, I type in the phone number:

1-999-555-1212

 

Wait for the prompt to enter my PIN and I type in:

62345#

 

System responds with something like:

"The PIN you entered, six-six-two-three-four-five, is not valid.  Please try again."  (Always the first digit repeated)

 

It does not matter what phone device is attached and placing the call and it does not matter what service I'm trying to call so it seems like it is an issue with the ZTE.  And, it always the first digit of the PIN or extension no matter what that digit is.  Of course, this doesn't make much sense to me since it is the phone device that is issuing the DTMF signals.  The behaviour is as if the ZTE is inserting that extra leading digit.

 

Simple dialing of a phone number works fine.

 

Anyone else have a similar issue?

 

As an aside, the erratic behaviour of the message indicator light is also a continuing concern.

 

 

***Edited to add Labels***

Accepted Solution

Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.

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I'm a Participant Level 1
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi!

 

Device was updated and it immediately began to behave!  I've been happy ever since.

 

Very_Happy

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Re: ZTE WF721 - Problems entering PINs or phone extensions

That's so great to hear, dguard1!

 

Thanks for letting us know!



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Re: ZTE WF721 - Problems entering PINs or phone extensions

The problem is unsolved. So i am using zte 720 now

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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hey @Minh12!

 

The software update on the device needs to be done in order to fix this. Have you contacted us in order to do that?

 

Let us know! If it was done and it still does not work then we'll look at other options. If it wasn't done, we'll send you a PM to do it!

 

 

 



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