Total data on my plan doesn't appear on app

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I'm a Contributor Level 1
I'm a Contributor Level 1

Total data on my plan doesn't appear on app

Why has my data usage changed suddenly - it has been reduced from 4GB to 2GB even though in the Fido App it still shows 4GB Plan but under usage it says 2GB. 

 

https://ibb.co/Qn7LcX8

 

PLAN DATA 3GB Fido Pulse + 1GB Bonus 4GB TOTAL Monthly Data 

 

is what it says but it says 2GB on the Usage tab on the Fido App. 

 

Thanks

 

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Total data on my plan doesn't appear on app

No promotion that I am aware of, why would there me a temp data boost for 7 months. No the data was changed when I upgraded to the new iPhone last December and was suddenly reduced in half in Aug/Sep

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Total data on my plan doesn't appear on app

PM would be fine but I already tried chat and they were not helpful

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Moderator
Moderator

Re: Total data on my plan doesn't appear on app

Hey @nixi! Philippe here. I'll send you one shortly then!

 

Chat with you soon. Smiley



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