I have about 30$ left to pay on my device, and I am looking to switch to a "bring your own phone plan". I assumed that selecting this type of plan would then prompt me to pay the device balance automatically but as soon as I select the plan that I want, I get stuck on a loading screen. Is this a glitch or is it not working because of the balance that is left on my device?
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Welcome to the community!
Since your contract is nearing its end, it's likely you have a subsidised plan. You should note that Fido has recently switched from their old subsidy model to a financed Payment Program. With the subsidised plans, the cost of devices was incorporated into the cost of plans (ie Small, Medium, Large, etc). With the new model, the cost of devices is separate from the cost of plans. Since the cost of new plans is separate from the cost of devices, all new plans could be considered bring your own phone (BYOP) plans, though that term isn't really applicable anymore.
At one point, the system was providing people with subsidised plans other subsidised plan options. However, some of the old subsidised plans are not compatible with the new financed model. The system may also be having issues providing a BYOP (according to subsidised model) plan. You might need to contact customer service in order to switch to a new plan. If you switch to a new plan, you would be required to pay the remaining balance on your old device. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.
Hope this helps 😀