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Samsung S7 edge volte

bonez82
I'm a participant level 3
I'm a participant level 3

Hello,

 

I have a samsung S7 edge which I purchased from Fido approximately 3 months ago. I am having troubles with LTE dropping to 4G whenever I attempt to make a call. VoLTE (voice over LTE) was working flawlessly up until about a week ago. I noticed as the call quality is quite noticably less on 4G vs LTE.

 

I have checked and double checked the settings in my phone - VoLTE is enabled. I'm wondering if something changed on my account to stop this from working? I also recently upgraded to the newest samsung firmware which supports wifi calling - could this be the problem? I have calling over wifi disabled so should voLTE not work?

 

***Edited to add labels***

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