I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem
***Edited to add labels***
Solved! Go to Solution.
I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1.
Hey @floyd ,
Thanks for reaching out !
You should have the software update directly on your device! Are you connected to WiFi while you try to do the update? Has this device been used with another carrier since it's been unlocked ?
Let me know!