Samsung S6 update

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Samsung S6 update

I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem

 

 

***Edited to add labels***

Accepted Solution

Re: Samsung S6 update

Hi Acedeuce & welcome to the Community.

 

I invite you to keep an eye out on this thread. We'll update it as we get more information.

 

Thanks. Smiley

View solution in context
Flag this to a Moderator
Message 1 of 31
10,997 Views
Highlighted
Former Moderator
Former Moderator

Re: Samsung S6 update

Hey @floyd! Smiley

 

Are you using a Fido phone? I personally have an S6 Edge and I was able to update to Nougat. I went on the device settings to check for the update. Let us know if that works or not. 



Flag this to a Moderator
Message 21 of 31
2,325 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Samsung S6 update

I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1. 

 

Any ideas?

Flag this to a Moderator
Message 22 of 31
1,979 Views
Highlighted
Former Moderator
Former Moderator

Re: Samsung S6 update

Hey @floyd

 

Thanks for reaching out ! 

 

You should have the software update directly on your device! Are you connected to WiFi while you try to do the update? Has this device been used with another carrier since it's been unlocked ? 

 

Let me know! 



Flag this to a Moderator
Message 23 of 31
1,971 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Samsung S6 update

Thanks for the response. I was indeed connected to Wifi when I checked for updates. I travelled overseas and used a local sim card after having the phone unlocked, but have not otherwise used another carrier.

 

 

Flag this to a Moderator
Message 24 of 31
1,963 Views
Highlighted
Moderator
Moderator

Re: Samsung S6 update

@floyd

 

Thank you for confirming.


But are you back in Canada now?



Flag this to a Moderator
Message 25 of 31
1,955 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Samsung S6 update

Yes. The travels and overseas sim card was only for a week back in 2016.

Flag this to a Moderator
Message 26 of 31
1,953 Views
Highlighted
Moderator
Moderator

Re: Samsung S6 update

@floyd.


Ok . And are you on the lastest version for your S6 ?

 

 



Flag this to a Moderator
Message 27 of 31
1,939 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Samsung S6 update

I'm stuck on 6.0.1

Flag this to a Moderator
Message 28 of 31
1,872 Views
Highlighted
Moderator
Moderator

Re: Samsung S6 update

Hey @floyd,


Can you confirm if you had the chance to try resetting your phone to factory settings and trying again? 

 

 



Flag this to a Moderator
Message 29 of 31
1,860 Views
Highlighted
I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Samsung S6 update

I resetted my phone, but still no luck.

Flag this to a Moderator
Message 30 of 31
1,793 Views